ADT® Authorized Dealer Serving the entire Los Angeles area
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool brings the age-old practice of giving a neighbor a key to your home into the technological age. It does away with the necessity of actual keys or access codes and lets you control who can go in your Los Angeles home and for what timeframe. Learn more about how you can implement it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to retrieve your mail, exercise your dog, or feed your plants when you leave town. Typically, you would simply provide them a house key. There’s now a better way. Because of the innovative ADT Trusted Neighbor Feature, you no longer have to fret over doors left unlocked or lost keys. 

What you need is an ADT home security system, a Google Nest video doorbell, a an automated door lock, and the ADT+ app that brings everything together. Here’s how it works: 

  1. You grant access to a trusted individual, like a close friend or neighbor, with the ADT+ app.
  2. Next, you define permissions. You can give neighbors timed access, permitting them to enter and depart during a designated timeframe, or event-based access. To illustrate, if a delivery arrives, the system can unlock the door to allow your neighbor to move it in once it verifies them.
  3. After you’ve set up access, your Google Nest Doorbell utilizes familiar face detection to validate your neighbor as they proceed toward the door.
  4. Your ADT security system will disarm and unlock the door when the person is confirmed as an approved user.
  5. You get immediate notifications as your friend, neighbor, or family member enters and exits. The app also offers a complete history. 
  6. Once the trusted neighbor departs, your smart door lock automatically secures to safeguard your home.

You are able to provide access for any person you wish, such as a pet sitter, a service technician, or a companion who shows up when you’re not there. This service is also helpful during urgent events, especially when you’re away. For example, if a water sensor triggers, your system can grant event-driven access so an individual can enter and shut off the water. The intuitive app makes configuring permissions simple. 

Make Your Los Angeles Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is an excellent example of how ADT makes your Los Angeles home more connected and secure while streamlining your daily life. This service isn’t merely for neighbors and guests, as you’ll appreciate the facial recognition and auto-unlock operability when you have your hands full of little ones or packages. Once you're inside, the door locks behind you automatically.

Request Your ADT Home Security System In Los Angeles With The Latest Features

Enjoy like ADT Trusted Neighbor and smart surveillance with a full-featured home security system in Los Angeles from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to deliver the latest technology from the leading name in home security. Call (310) 421-1393 today to begin. Our well-trained team can answer whatever questions you have about the ADT+ app, Google Nest cameras, and how to get everything working in unison.